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Terms and conditions

TERMS AND CONDITIONS

The following booking conditions form the basis of your contract with Diamantina Mountains (“we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

These booking conditions apply to the trip arrangements which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “trip”, “booking”, “contract” or “arrangements” mean such trip arrangements unless otherwise stated. References to “departure” mean the start date of these arrangements.

1.Booking conditions

When booking by email you will receive a reservation e-mail. When receiving your booking we ask you to send the traveller info through an online form, for each person travelling.

When you book through our website without prior confirmation of availability, any electronic acknowledgement of your booking is not a confirmation of it. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.

When you make a booking on our website, you will have the opportunity to review all the details of the booking before making payment. Once you have reviewed these details and made payment, we will proceed to confirm the booking.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

– has read these Booking Conditions and has the authority to and does agree to be bound by them;

– consents to our use of personal data in accordance with our privacy policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);

– is over 18 years of age and declares that he/she and all members of the party are of the appropriate age to purchase those services;

– accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Arrangements or other persons necessary for the provision of your Arrangements. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies.

2.Payment details

A minimum deposit of 25% of the total amount must accompany the booking. In any case, the full balance must be paid on the last day of the activity in our office in Lençóis, Bahia

The price quoted for any trip covers the cost of the planning, the organisation and carrying out of the trip, including group equipment, supplies, accommodation, administration and staff, except for the following, for which you must be responsible: vaccination fees, travel insurance, cost of travel to and from the start / return point of your trip including your international flights, cost of passport and visas, personal equipment and personal expenses while on the trip and any other expenses specifically excluded on the trip description and/or invoice.

Our prices are in Brazilian local currency, however, we accept reservation payments in Euros via Bank transfer.  Be aware that the resting amount is in Brazilian local currency.

3.Privacy policy
Our privacy policy means in a nutshell: we will never sell your data. We are committed to being transparent about what data we collect, how we use it and the measures we take to protect it. When you choose to provide us with information about yourself, you trust us to use it in a responsible manner. We respect that.

4.Travel insurance
It is essential that you have adequate and appropriate cover for your trip including any adventurous activities such as trekking. Note that the majority of our trips do not require the use of climbing ropes and are all supervised. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs

5.Health
Except as disclosed in your medical questionnaire, you are taken to confirm at the time of booking that you are in good health, physically capable of undertaking all aspects of the trip, and unaware of any reason why you may be unsuited to taking part or may be likely to suffer illness or injury during the trip, taking into account its challenges and purposes. If you are unable to give for this confirmation for any reason or have any medical condition or disability which may affect your trip, you must contact us before you submit your application form so that we can assist you in considering the suitability of the trip for you.

If any information is given in the application form or medical questionnaire is shown to be materially incorrect or incomplete, we reserve the right to cancel your booking or terminate your participation in the trip, depending on when we become aware of the true position. In this situation, cancellation charges as set out in paragraph 7 will apply and we will not be responsible for any costs or expenses incurred as a result.

6.Special requests
Please advise us of any special requests prior to making your booking. Where possible, we will endeavour to meet or arrange for our suppliers to meet any such request. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be compiled (where it is possible to give this) where it is important to you.

7. Cancellation by the customer
You can cancel your tour or trek by email. The date of cancellation is the date on which the email was sent. Cancellation fees:  ( accordingly to Embratur No.161 , the Brazilian tourist department )

Up to          30 days prior to departure 15% of the reservation payment
From 15 to 30 days prior to departure 30% of the reservation payment
From   7 to 15 days prior to departure 50% of the reservation payment
From           6 days prior to departure 100% of the reservation payment

8.Cancellation by Diamantina Mountains.
The activity may be changed or cancelled due to extreme weather or reasons beyond our control.  In case of extreme weather other travel dates will be provided or an alternative itinerary will be discussed.

If you don’t want to make use of this, Diamantina Mountains will transfer back the
money which is paid.

Diamantina Mountains has the right to cancel the trip in extreme cases of mechanical failure, road conditions, natural forces, force majeure,  strikes , sickness of guides or any other major force situation. In case of cancellation by Diamantina Mountains to one of these reasons , you are entitled to a refund or remission of the amount you have paid.

9.Our Liability to you
We promise to make sure that the trip arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care.

10.Passport and visa requirements:
You must ensure you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

11. Health requirements:
Details of any compulsory health requirements for the trips we offer are shown on the relevant trip page on our website. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure. Health requirements and recommendations may change and you must check the up to date position in good time before departure.

12.Our website
The information contained in our website and in our other advertising material is believed correct to the best of our knowledge at the time of publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen trip (including the price) with us at the time of booking.

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